This Privacy Policy explains what personal information extbo collects from players in the Philippines, how we use it, and how we keep it safe. By registering or using extbo, you agree to the practices described on this page. We keep things straightforward so you always know exactly where you stand.
When you register on extbo, we collect the personal information needed to create and manage your account, including your full name, date of birth, email address, and contact number. We also collect financial information such as yourpreferred payment method and transaction history, which is necessary for processing deposits and withdrawals in Philippine pesos (PHP). During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service quality. We collect only the minimum data necessary for each purpose, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance. All data collection on extbo is carried out in accordance with the Philippines Data Privacy Act of 2012 and its implementing rules and regulations.
The personal data we collect is used primarily to operate your extbo account, process your transactions, and deliver the gaming and sports betting services you have signed up for. We use your identity and age information to verify that you meet the minimum age requirement of 21 years old as required for online gaming in the Philippines. Your contact details are used to send you account-related notifications, security alerts, and, where you have opted in, promotional communications about new games, sports events, and platform updates. Transaction data is used to process deposits and withdrawals accurately, detect fraudulent activity, and comply with anti-money laundering obligations applicable to online gaming operators in the Philippines. We may use aggregated, anonymised data about platform usage to improve our services, optimise the mobile experience, and develop new features — this data cannot be used to identify you personally. We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without providing a means for human review. If you wish to opt out of promotional communications at any time, you may do so by updating your account preferences or contacting our support team.
extbo does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and customer support technology providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry from Philippine authorities — we will comply with our legal obligations while taking reasonable steps to notify you where permitted by law. If extbo undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material change to how your data is handled as a result. We require all third parties who receive your data to maintain appropriate security standards and to use your information only for the specific purpose for which it was shared. We never share your data with online advertising networks or data brokers, and we do not allow third parties to use your data for profiling or targeted advertising outside of the extbo platform.
extbo uses industry-standard security measures to protect your personal and financial data, including SSL/TLS encryption for all data transmitted between your device and our servers, and secure storage protocols for data held at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems before they can be exploited. In the event of a data breach that is likely to result in a risk to your rights and freedoms, extbo will notify the relevant Philippine data protection authority and affected players in accordance with the timelines required by law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all forms of cyber threat, and we encourage you to use a strong, unique password for your extbo account and to enable any available account security features. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately so we can take prompt action to secure your account.
As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012, and extbo is committed to upholding those rights in full. You have the right to access the personal data we hold about you at any time by submitting a request through our support channel, and we will respond within the timeframe required by applicable law. You have the right to request correction of any inaccurate or incomplete personal data we hold, and we will update our records promptly upon verification of the correct information. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to online gaming operators in the Philippines. You also have the right to object to certain types of data processing, including direct marketing communications, and to withdraw your consent to processing where consent is the legal basis for that processing. If you believe that extbo has handled your personal data in a way that violates your rights or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of your data rights, please contact our support team using the details available on the FAQ page, and we will guide you through the process.
extbo retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations, including anti-money laundering record-keeping requirements applicable to online gaming platforms operating in the Philippines. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention schedule. We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer, and any material changes will be communicated to registered players via the platform or by email. The date of the most recent update to this policy is indicated at the top of this page, and we encourage you to review it periodically to stay informed about how we handle your data. Continued use of extbo following notification of any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you have any questions about this policy or about how your data is handled, the FAQ page contains additional guidance, or you may reach our support team directly at [email protected].
Common questions from Philippines players about how extbo handles personal information.
Our support team is here to help Philippines players understand their data rights and how extbo keeps their information safe. Check the FAQ for quick answers, or create your account and start playing with confidence today.